Step 1: Gather Your Downloads

Before our appointment, create a new folder (e.g., on your Desktop) and move all of your downloaded .zip files into this single folder.

Step 2: Extract the Files

Right-click each downloaded .zip file and select Extract All... (using WinRAR or 7-Zip is perfectly fine too if you have them installed) to unpack the folders.

Step 3: Ready for Installation

Once extracted, your folder should look like this (with regular folders, not ZIP files). You can now leave this folder open and click continue.

Step 1: Gather Your Downloads

Before our appointment, create a new folder and move all of your downloaded .zip files into this single folder.

Step 2: Extract the Files

Double-click each .zip file to extract the folders (or right-click and select Open With > Archive Utility).

Step 3: Ready for Installation

Once extracted, your folder should look like this (with regular folders, not ZIP files). You can now leave this folder open and click continue.

Step 1: Download RustDesk

Please download the Windows installer before proceeding.

Step 2: Install RustDesk

Open the installer, click Next through the setup wizard, and finish the installation.

Step 3: Find Your ID

Open the RustDesk app and copy the ID shown under "Your Desktop".

Download RustDesk

Please download the correct version for your Mac processor before proceeding.

Unsure? Click the Apple logo () top-left -> About This Mac.
If it says "Chip: Apple M...", choose Silicon. Otherwise, Intel.

Step 1: Screen Recording

Click Configure in RustDesk, toggle the switch ON in System Settings, and click Quit & Reopen.

Step 2: Accessibility

Click Configure for Accessibility and toggle RustDesk ON in System Settings.

Step 3: Input Monitoring

Click Configure for Input Monitoring and toggle RustDesk ON.

Step 4: Find Your ID

Open the RustDesk app and copy the ID shown under "Your Desktop".